Sunday, 12 February 2012

News: What Microsoft, Oracle, IBM, And SAP Don't Tell Customers


Hand Pushing Button by Twobee, FreeDigitalPhotos.net 

Or at least, news to anyone who hasn't worked with them for any length of time. Only this time, it's a reputable analyst from respected market analysts Gartner Group.

At last November's Gartner Symposium in Australia (courtesy of IT News), Gartner analyst Dennis Gaughan outlined the hidden agendas of the big four software vendors to push customers into spending money:
  • Microsoft mainly wants to protect its lucrative Windows and Office monopolies, while maintaining platform lock-ins. Gaughan advised caution even with new products such as Office 365. 
  • Oracle products actually have very little integration, but it's aggressive sales force doesn't care so long as the estimated 90% of profits derived of maintenance fees continue to roll in, despite Oracle's reputation as being is "the most difficult vendor to deal with." I'm spinning some of this through personal experience, you understand. 
  • As a re-invented consulting services company, IBM wants to take over your IT strategy. The sales managers will sell in anything they think they can persuade you that you need on your roadmap. 
  • SAP confuses customers with pricing, apparently (although you could say the same for the dark art of IBM, Microsoft and IBM software licensing), evidenced by the SAP customers who ask Gartner for help figuring out SAP's pricing and licensing. Expensive technical migrations from R/3 system to the newer Business Suite has almost dried up, which means SAP's maintenance fees will go up to maintain it's revenue. 

Personally, I find none of this much of a surprise. These are some of the most aggressive corporate entities around, which have printed their own licenses to print money for the last couple of decades. They've never been transparent in their practices. When you swim with sharks, you have to expect to lose a leg or two. RC

Source article: Business Insider, What Microsoft, Oracle, IBM, And SAP Don't Tell Customers

Image: Hand Pushing Button by Twobee, FreeDigitalPhotos.net.