The "Amazon £1000 Cancellation" Scam
Criminals posing as Amazon customer services are still sending out automated phone calls about Prime Subscriptions. The aim is to get people to press 1 to talk to a customer service representative phishing for personal details. Today I discovered they've expanded their repertoire.
This time the automated message said Amazon had spotted an unusual order over £1000; press 1 to confirm, press 2 to speak to an agent. I suspect they both connect to a human low-life, but just for giggles I pressed 2 to see what happened.
It connected me a to young lady with an Asian accent who barely started down the road of 'verifying' me; when she told me about the suspicious £1000 Amazon order, I said she'd have to tell me which order and what the items were before I could confirm anything.
Instant dial tone.
She disconnected so fast it must have hurt.
Was I smiling too much down the line? Was I too confident in challenging her script? Had she done this so often she knew by my tone of voice I wasn't falling for this bilge?
Don't Fall for Amazon Customer Service Scams
Amazon itself is well aware of the low life's targeting customers in its name. If you go to Amazon's help pages, there's guidance on phishing emails and phone calls as separate topics. This is what Amazon says about phone calls:
"While some departments at Amazon will make outbound calls to customers, Amazon will never ask you to disclose or verify sensitive personal information, or offer you a refund you do not expect.
We recommend that you report any suspicious or fraudulent correspondence. Visit Report Suspicious Emails, Phone Calls, Text Messages, or Webpages for more information.
To learn about how to avoid payment scams, visit Avoiding Payment Scams."
Our Rules for Suspected Phishing Calls
- Do not disclose personal identity information (including anything that you normally use as answers to security questions
- Do not give out credit card or bank details
- If in doubt, do not get into discussions with agents using phone numbers they have given you; check in with Amazon or other organisations using their own contact numbers - you initiate the call and check out the alleged incident through normal channels.
Image credit: Fish hook by AntanO, CC BY-SA 4.0